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Millennials Who Manage: How to Overcome Workplace Perceptions and Become a Great Leader by Joel Schwarzbart, Chip Espinoza

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7. Dynamics of a Multigenerational Workforce

In the past 10 years, more than 200 books have been published about the difficulties of managing a multigenerational workforce, and the number of articles in the business and popular media is many times larger. Most of these writings are based on the authors’ experiences.

In this chapter, we draw on the growing base of academic research devoted to understanding the work-related values, attitudes, behaviors, and characteristics that lead to intergenerational friction in the workplace. A lot of work has been done over the past few years to develop a better understanding of the causes of this friction. The research shows that there are real differences that distinguish one generation from the next. But ...

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