CHAPTER 4DELIVERING THE GOODS
HEY, I’M ON YOUR SIDE
HOW TO PROVIDE EFFECTIVE FEEDBACK
Feedback is the catalyst for personal improvement in a coaching environment. We’ve discussed some criteria earlier. But here, let’s use my TESTING acronym:
• Timely
• Exact and specific
• Supported by evidence
• Testing understanding
• Improvement-oriented
• Nailed and accurate
• Gain possible
Timely
You can’t save feedback in your cheeks like a chipmunk. “I recall several weeks ago that you didn’t respond well to questions in the meeting, and I’ve been meaning to mention this,” is not helpful feedback. Try to communicate at the time of the behavior (or at least the report by the client) about what should be done as a result.
Exact and Specific
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