Chapters One and Two laid down three people facts and four process facts on which to build recruiting and hiring programs. Chapter Three then supplied thinking models to use in viewing a program's financial payoff. You might expect this chapter to deal with how you actually do it, that is, how you create a program that drives million-dollar decisions.

Instead, I'll whet your appetite. Covering the how-to-do-it is going to take a number of chapters—chapters on everything from screening résumés to evaluating references, from testing to technology. It will take a chapter to review the legal pitfalls too (the how-not-to-do-it) and more to discuss the continuous improvement mind-set that really drives ...

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