Chapters Four and Five showed the payoff that comes with better recruiting and hiring: stronger sales, higher production, lower turnover, fewer accidents—in fact, better performance on nearly any measure you can name. Now it's time to begin the how-we-do-it discussion and dig into the tools that produced the payoffs we reviewed.

Our first stop colors nearly every how-to-do-it concept we'll deal with: technology. As in every other area in today's workplace, technology has had an astounding effect on recruiting and hiring practices, making things happen faster, better, and cheaper.

If the goal is making better million-dollar hires, though, the concepts of faster-better-cheaper need to work ...

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