Throughout our design process, we need to contend with user expectations. You’ve already explored how expectations can be shaped by past experiences and accepted conventions, which shape the mental models users bring to our product. The flip side to expectation is surprise. It’s an emotion that holds a lot of weight, and one that is bandied around in the design world without much thought beyond the surface-level cringiness of overzealous pushing for surprise and delight. We should be able to intuit this from our own lived ...
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2024
S. RileyMindful DesignDesign Thinkinghttps://doi.org/10.1007/979-8-8688-0143-3_44. Expectation and Surprise
Scott Riley1
(1)
Liverpool, UK
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