March 2019
Intermediate to advanced
160 pages
1h 26m
English
Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average.
In our experience, most people think good listening comes down to doing three things:
In fact, much management advice on listening suggests doing these very things: encouraging listeners to remain quiet, nod and “mm-hmm” encouragingly, and then repeat back to the talker something ...