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Mindful Listening (HBR Emotional Intelligence Series)
book

Mindful Listening (HBR Emotional Intelligence Series)

by Harvard Business Review, Jack Zenger, Rasmus Hougaard, Jacqueline Carter, Peter Bregman
March 2019
Intermediate to advanced content levelIntermediate to advanced
160 pages
1h 26m
English
Harvard Business Review Press
Content preview from Mindful Listening (HBR Emotional Intelligence Series)

8

Defusing an Emotionally Charged Conversation with a Colleague

By Ron Friedman

Work with anyone long enough and you’re bound to encounter a difference of opinion. Most of the time, these disagreements are resolved amicably. But if you’re like most people, every now and then you find yourself immersed in a conversation so emotionally charged it seems to have nothing to do with the issues you’re supposedly discussing.

What do you do when a conversation is spiraling out of control? When you’ve tried all the patient listening you can muster, and the other person still won’t budge? How do you get the conversation back on track?

Anthony Suchman has invested a good portion of his career in searching for an answer. A charming physician with a profound ...

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Publisher Resources

ISBN: 9781633696686