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Mining the Talk: Unlocking the Business Value in Unstructured Information by Jeffrey Kreulen, Scott Spangler

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Index

A

abstracts, patents, 113

acquisition of information, 29

Acquisition phase

VoC information, 73

VoC Mining, 76-77

Addresses, email, 25

analysis

Future Mining, 137

Innovation Mining, 119-120

interactions, 24-25

ongoing, 138

problem tickets, 4

sentiment, 107

taxonomies, 79-80

analytical methodology, 9

Analyze, 15-16

Explore, 10-11

Understand, 11-15

Analyze phase, 118

Analyze process, 15

annotations, 73, 77-78

applications

customer interactions, 16, 32

unstructured information mining, 16-18

Unstructured Information Modeler, 172

VoC Mining, 73

architecture, Unstructured Information Modeler, 172

Artificial Intelligence principles, 167

assignee(s), patents, 113

authoritativeness, source, 135

available information, surveys of, 28

B

blogs, 75

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