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mLearning: Mobile Learning and Performance in the Palm of Your Hand by David S. Metcalf II, John M. De Marco

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Chapter Nine:

The Integration of WirelessLearning and Performance Support into Other CoreFunction Wireless Initiatives

Introduction

In this chapter, we will discuss how learning and performance come together for crucial functions that enable a company to serve its clients in a variety of mobile capacities. We begin with a focus on strategic ways of managing information in order to make mobile as practical and cost-effective as possible.

Links to CRM (Customer Relationship Management)

Significant cost savings for a project can be realized with a decidedly systems-based approach to injecting learning and performance support into your mobile and wireless efforts. Much of the “heavy lifting” that would otherwise be attempted via a handheld unit can ...

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