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Mobile Security: How to Secure, Privatize, and Recover Your Devices by Mari Heiser, Jaya Nampalli, Joseph Anderson, Darla Nykamp, Tim Speed

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Chapter 6. Support and Warranty Insurance

In this chapter, we will help the user navigate the often complicated world of modern customer service and technical support. Also, this chapter will detail the concepts of support, warranty, and insurance for your mobile device. Included in this chapter are the following topics:

  • Toby's story – this could be your story
  • Determine the ownership of your phone and the impact on you
  • The world of mobile support
  • Your company's support processes and rules
  • Why you should care about your company's Service Level Agreements (SLAs)
  • How you can tell if you have a problem with your device
  • Warranties – what you should know

Toby's story

Toby travels weekly for work. He flies to distant locations, conducts his business, and often ...

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