Chapter 4

Service Ecosystems

Having defined the atomic structure of service systems, we are now able to expand our model to the larger assemblage of structures that comprise a service system. Clearly, the activity element is too simple to capture ­multistage or coordinated parallel actions, but this simplicity ­advantageously allows the modeler to configure an endless variety of ­service systems and systems with unlimited complicatedness. We now turn our attention to the structure and function of complete service ­systems composed of the elements that we defined in the previous chapter.

A useful model of even common services reveals a surprising amount of complicatedness. Furthermore, the recognition of all actors and agents that take part in ...

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