Modern Management: concepts and skills, 14/e

Performance Appraisal

Even after individuals have been recruited, hired, and trained, the task of making them maximally productive within the organization is not finished. The fourth step in the process of providing appropriate human resources for the organization is performance appraisal—the process of reviewing individuals’ past productive activities to evaluate the contributions they have made toward attaining management system objectives. Like training, performance appraisal—which is also called performance review and performance evaluation—is a continuing activity that focuses on both established human resources within the organization and newcomers. Its main purpose is to furnish feedback to organization members about how they can become ...