Modern Management: concepts and skills, 14/e

Challenge Case Summary

In hiring new employees for an organization like Cisco, management must be careful to emphasize not just hiring workers, but hiring the right workers. For Cisco, appropriate human resources are those people who will make valuable contributions to the attainment of the company’s organizational objectives. In hiring engineers, managers, salespeople, and administrative assistants, for example, management should hire only those people who will best help the organization become successful. In finding the appropriate human resources, management at Cisco has to follow four basic steps: (1) recruitment, (2) selection, (3) training, and (4) performance appraisal.

Basically, recruitment would entail the initial screening of individuals ...