Modern Management: concepts and skills, 14/e

Factors to Consider When Changing An Organization

How managers deal with the major factors that need to be considered when an organizational change is being made will largely determine the success of that change. The following factors should be considered whenever change is being contemplated: (1) the change agent, (2) determining what should be changed, (3) the kind of change to make, (4) individuals affected by the change, and (5) evaluation of the change.

Although the following sections discuss each of these factors individually, Figure 11.2 makes the point that it is these factors’ collective influence that ultimately determines the success of a change.⁸

The Change Agent

Perhaps the most important factor that managers need to consider when ...