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Modern Management: concepts and skills, 14/e
book

Modern Management: concepts and skills, 14/e

by Samuel C. Certo, S. Trevis Certo
December 2014
Beginner content levelBeginner
480 pages
118h 48m
English
Pearson
Content preview from Modern Management: concepts and skills, 14/e

Change and Conflict45

Defining Conflict

Managers often encounter conflict as a result of planning and making organizational changes. As used here, conflict is defined as a struggle that results from opposing needs or feelings of two or more people. In the case of organizational change, conflict generally results from managers making changes that threaten employees or create competing views between employees and managers concerning when, how, or if a particular organizational change should be made. Note, however, that conflict sometimes results in a positive outcome for the organization. For example, a manager in conflict with a subordinate regarding how the subordinate’s job will change might garner good suggestions from the subordinate regarding ...

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Publisher Resources

ISBN: 9780134729138