Modern Management: concepts and skills, 14/e

Challenge Case Summary

For managers to be able to manage work, they need to understand the definition of the term group, and they need to understand that several types of groups exist in organizations. A group at Numerica Credit Union or any other organization is any number of people who interact, who are psychologically aware of each other, and who perceive themselves as a group. An organization such as Numerica is made up of formal groups, the groups that appear on its organization chart, such as the marketing department. Managers of groups act as the “linking pins” among departments. The ability of Numerica managers to coordinate and communicate with these groups and their success in dealing with their own departments are certainly important ...