Modern Management: concepts and skills, 14/e

Building A High-Performance Organization Culture

The development of culture within an organization is inevitable. In all organizations, culture can develop naturally over time as organization members interact with one another. Under these circumstances, the culture that develops may or may not facilitate or enhance organizational performance. On the other hand, the establishment and growth of a culture within an organization can be influenced by specific actions that management takes. Under these circumstances, the culture that develops will generally have a higher probability of encouraging effective performance within the organization than if the culture is left to develop naturally over time as organization members interact.

Figure 16.2 ...