Skip to Main Content
Modern Management: concepts and skills, 14/e
book

Modern Management: concepts and skills, 14/e

by Samuel C. Certo, S. Trevis Certo
December 2014
Beginner content levelBeginner
480 pages
118h 48m
English
Pearson
Content preview from Modern Management: concepts and skills, 14/e

The Quality Improvement Process

Two approaches may be taken to improve quality. The first approach, advocated by most of the quality experts, can be described as “incremental improvement”—or improving one thing at a time. Actually, many incremental improvements may be undertaken simultaneously throughout an organization; for example, in 1982 Toyota averaged instituting 5,000 improvements per day.

The second approach, advocated by Michael Hammer, consists of completely reengineering a process.42 This approach requires starting with a clean slate in which management looks at operations and asks, “If we were to start over today, how would we do this?”

Each approach is discussed in detail in the following sections.

The Incremental Improvement Process ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

The Strategic Project Leader, 2nd Edition

The Strategic Project Leader, 2nd Edition

Jack Ferraro
What Managers Do, Fourth Edition

What Managers Do, Fourth Edition

William R Allen, Harold L Gilmore

Publisher Resources

ISBN: 9780134729138