Modern Management: concepts and skills, 14/e

I

• Illusion of control, 472

• Immigrants, workforce, 56

• Importing, 87

• In Search of Excellence (Peters and Waterman), 7

• Incremental improvement process, 497–499

• Individualism, 93

• Industry environment, 158–159

• Influencing function, 5, 6f

  • communication, 268

  • emotional intelligence, 269

  • leadership, 291

  • social networking, 269

  • subsystems, 267f f

• Informal groups

  • benefits of, 350

  • communication, 351

  • evolution of, 352

  • example, 350f

  • friendship groups, 350

  • Homans Model, 352

  • interest groups, 349

  • managing, 350–351

  • sociograms, 351f

  • sociometry, 350–351

• Informal organizational communication, 279

  • grapevine, 280–281

  • patterns of, 280

  • serial transmission, 280

• Informal structure, 181

• Information

  • appropriateness, 399–400, 405

  • characteristics of, 400f

  • data and, ...