Modern Management: concepts and skills, 14/e

Q

• Quality

  • advantages of, 496–497

  • awards, 497

  • benchmarks, 499

  • continual improvement, 418–419

  • defined, 418, 495

  • importance of, 496

  • improvement of, 418, 497–498

  • incremental improvements, 497–499

  • "No Rejects" philosophy, 420

  • objectives, 115

  • reengineering, 498–500

  • statistical quality control, 420

  • total quality management (TQM), 492, 495, 500–501

• Quality assurance, 420, 437

• Quality circles, 420

  • process, 421f

• Quality committees, 358, 360

• Quality dimension of organization culture, 376