Chapter 3

Real Live Pay-offs: Five Non-Monetary Cases

The first non-monetary case concerns improved decision-making and the second an issue of national security. The others involve saving lives. All concern C-level decision makers. Determining objective selection criteria for legacy system consolidation (and avoiding a Congressional inquiry in the process)

The first author was employed by the Defense Information Systems Agency during the early 1990s. One of the first conversations he had with his boss’ boss began with her stating: “Your task is to keep me from having to testify in front of a congressional inquiry!” To a newbie federal government ...

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