MOS 2013 Study Guide for Microsoft® Outlook®

Table of contents

1. Special Upgrade Offer
2. A Note Regarding Supplemental Files
3. Introduction
   1. Who this book is for
   2. How this book is organized
   3. Download the practice files
   4. Ebook edition
   5. Get support and give feedback
      1. Errata
      2. We want to hear from you
      3. Stay in touch
4. Taking a Microsoft Office Specialist Exam
   1. Microsoft Office Specialist certification
   2. Choosing a certification path
   3. Test-taking tips
   4. Certification benefits
   5. For more information
5. I. Exam 77-423: Microsoft Outlook 2013
   1. 1. Manage the Outlook Environment
      1. 1.1 Customize Outlook settings
         1. Customize the appearance of the program window
         2. Configure program options
         3. Set defaults for outgoing messages
         4. Create and assign automatic signatures
         5. Configure options for multiple accounts
      2. 1.2 Automate Outlook
         1. Automatically reply to messages
         2. Automatically process messages
         3. Create and manage Quick Steps
      3. 1.3 Print and save information in Outlook
         1. View and save messages and attachments
         2. Print Outlook items
      4. 1.4 Search in Outlook
         1. Search for items
         2. Use Search Folders
      5. Objective review
   2. 2. Manage Messages
      1. 2.1 Create messages
         1. Create and send messages
         2. Configure message options
         3. Respond to messages
         4. Delegate access
      2. 2.2 Format messages
         1. Format text
         2. Apply themes and styles
         3. Apply styles
         4. Create hyperlinks
         5. Insert images
         6. Insert memorized content
         7. Insert signatures
      3. 2.3 Organize and manage messages
         1. Categorize messages
         2. Flag messages for follow-up
         3. Manage conversations
         4. Organize messages in folders
         5. Manage junk email
      4. Objective review
   3. 3. Manage Schedules
      1. 3.1 Create and manage calendars
         1. Configure calendar settings
         2. Work with multiple calendars
         3. Share calendar information
      2. 3.2 Create appointments, meetings, and events
         1. Create appointments and events
         2. Create meetings
         3. Manage calendar items
      3. 3.3 Organize and manage appointments, meetings, and events
         1. Configure settings for calendar items
         2. Manage meeting options
      4. 3.4 Create and manage notes, tasks, and journals
         1. Create tasks
         2. Manage tasks
         3. Create and manage notes
         4. Create journal entries
      5. Objective review
   4. 4. Manage Contacts and Groups
      1. 4.1 Create and manage contacts
         1. Create and modify contact records
         2. Store contact records
         3. Contacts address books
         4. Custom address books
         5. Global Address Lists
         6. Share contact records and address books
      2. 4.2 Create and manage groups
      3. Objective review
6. A. About the Author
   1. Online Training Solutions, Inc. (OTSI)
      1. The team
7. Index
8. About the Author
9. Special Upgrade Offer
10. Copyright