Chapter 2. Manage Messages

The skills tested in this section of the Microsoft Office Specialist exam for Microsoft Outlook 2013 relate to managing messages. Specifically, the following objectives are associated with this set of skills:

2.1 Create messages
2.2 Format messages
2.3 Organize and manage messages

Although Microsoft Outlook 2013 is an excellent tool for managing your schedule, contact records, and task lists, the primary reason most people use Outlook is to send and receive email messages. Over the past decade, email (short for electronic mail) has become an accepted and even required form of business communication. And of course, many people use email to keep in touch with friends and family, either from work or from home. Outlook makes ...

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