When people face a personal problem, what are they looking for?
In the seminars we conduct around the world, we ask for an answer first from the extraverts only. Their answer is quick—a solution.
We then ask for an answer from the introverts. Their answer is an empathic ear.
Allow me to ask you a question—is it a solution you are looking for or just someone to empathize with you?
In most cases you will find the latter to be the preferred choice. Why? Because people like to be heard and cared for, and by nature introverts are more nurturing than extraverts, in most cases.
One of my favorite quotes in this area is:
"Nobody cares how much you know, until they know how much you care"