Managing for the New Work Environment

Do you need employees who check their brains at the entrance and just do what you tell them until the clock says they can go? Probably not. Most managers feel that they need a far higher level of involvement—that the kind of challenges they face require a far more dedicated and involved employee than this old stereotype suggests.

Work is harder than, or at least different from, how it used to be, and we increasingly need the full involvement of employees. To be successful we need not only their hands, but also their ideas and enthusiasms. There is a big difference between the results you get when employees perform well and fully, and when they just go through the motions. Brian McQuaid, executive director ...

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