Chapter 3. Rethinking Management Communications

Employee surveys generally reveal that employees feel they do not have full, open communication with their managers. In addition, poor communications is often a top reason given by employees who have quit a job. If communications are not good, top performers will often seek employment elsewhere.

Restricted communication is a source of frustration and complaints, yet most managers are not fully aware of the importance of this employee concern. Looked at another way, it is also true that when communications are exceptionally open, employees feel more involved and committed to their work and describe their managers as motivational leaders. This chapter will focus on how to use an open, motivational ...

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