CHAPTER 10

Implementing Operations Strategy

Most strategy fails at execution. Companies spend untold hours and several days off-site developing business and operations strategy, only to have the results languish on a shelf until the next planning cycle, usually a year away. Why don’t they implement the great ideas and initiatives they spent so much time developing? In some cases it is a lack of initiative and follow-through, and in others a lack of accountability and discipline. In still others, they may not have the necessary talent or resources. Finally, it may come down to fear of change.

Conquering the Fear of Change

People seem to have an innate fear of the unknown. Does this policy change mean I or someone else screwed up? Is someone going ...

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