CHAPTER 11

Leading the Transformation for the Digital Age

We’ve got a problem: we are overheating, overproducing, ­overcrowding. Who is going to fix all that? An Actor? Probably not. You know who can do it? Business, and I know who can help them do it.

SAP commercial

The upbeat advertisement from SAP is right. Undoubtedly, Business can help with fixing many of the problems the world is experiencing. ­However, businesses also contribute to many of those problems when they fail to see the systemic implications of their actions. The same can be said of technology. It can be of enormous benefit and we could not imagine our lives today without it. However, for technology to be meaningful and not just further complicate people’s lives, it needs to ...

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