CHAPTER 12

Recapping It All: Embracing Complexity in the Digital Age with an Operational Solution

The greatest challenge for organizations today is complexity. This is a word that is often misunderstood. Complexity for organizations means unprecedented levels of interdependencies. Companies today face unparalleled degrees of interconnectedness, a fast-growing socioeconomic environment shaped by networks, and the rapidly increasing role that digital and decentralized technology plays in our lives. All these factors call for a major overhaul of how we understand, manage, and operate not just transactions, but entire organizations and value chains. It is an unprecedented challenge.

How can we adapt and compete in an increasingly digital and decentralized ...

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