Note: All interview comments from experts are taken from interviews with the author conducted in Fall 2013.

Chapter 1

1. 2013 Best Companies for Leadership, Hay Group, 2013, The Best Companies for Leadership Study, developed by the Hay Group, surveyed nearly 18,000 individuals at more than 2,200 organizations worldwide. The 2013 study is the eighth in an annual series that began in 2006.

2. Adapted from the following sources: John Carlin, Playing for the Enemy: Nelson Mandela and the Game That Made a Nation (New York: Penguin, 2008); Invictus, directed by Clint Eastwood and written by Anthony Peckham, starring Morgan Freeman and Matt Damon, 2009.

3. John Baldoni, ...

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