Chapter 15
Getting Started with Benefits Management: Modelling the Benefits
In This Chapter
Understanding the central role of benefits in a programme
Discussing the importance of benefits management
Identifying and describing your benefits
Documenting your approach to benefits management
Programme benefits ‒ how you measure the achievement of outcomes ‒ are what a transformational change programme is all about. As I discuss in this chapter, you have a wide range of modelling techniques available to help you create a sensible map of the benefits to be achieved in your programme; additionally, you can document these benefits in a variety of ways.
Benefits management is an important subject to which I devote two chapters. In this one I describe the concepts behind benefits, including some key definitions and useful documentation as well as several figures that help put benefits into context. I also discuss how to identify, test, map, categorise and model benefits, useful tasks that I suggest you undertake in a benefits management workshop. I cover the benefits life-cycle in Chapter ...
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