3
Product Presence
Form Follows Feeling
As much as I love my mother, it would be dishonest to describe her telephone habits throughout most of my adult life as anything but a pain in the neck. In my twenties I came home from work to listen to multiple answering machine messages: “Carla! I called you an hour ago! Why didn’t you call me back?!” In the 1990s, when cell phones became more commonplace, I got multiple calls a day from my bossy Italian mama, and as a dutiful daughter I put up with it. About eight years ago, I introduced her to the concept of emails and the internet through the gift of an iMac. As an intensely intellectual person who could spend hours poring over the Encyclopedia Britannica, she was totally into it and quickly ...
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