You can receive some assistance with problems that you may have with MySQL from the MySQL community at no charge through several listserv email systems hosted by MySQL AB. There is a main mailing list for MySQL (mysql) and several specialized mailing lists where anyone can post a message for help on a particular topic. One list covers questions about database performance (benchmarks). Another is for questions on the Windows versions of MySQL (win32). There are also lists for problems concerning the Java JDBC drivers (java) and for the Perl DBI module (perl).
For a complete listing or to subscribe to one or more of these mailing lists, go to http://lists.mysql.com. On this mailing list page, you will find links for subscribing to each list. When you click a subscription link, you will see a very simple form on which to enter your email address. Some subscribers, incidentally, like to use a special email address and name representing their online persona. It allows you anonymity and may make sorting emails easier. Others, however, prefer to use their real name and contact information. After you enter your email address, you will receive an automated message to confirm your address. That email will have a link to the MySQL site with some parameters identifying your address. Click the link, and it will open your web browser and confirm your subscription.
The page from which you can subscribe to a list also has links for unsubscribing from lists, as well as links to archives of previous listserv messages for each list. You can search these archives for messages from others who are describing the same problem that you are trying to resolve. It’s always a good idea to search archives before posting anything of your own, to find out whether your topic has been discussed before. If you can’t find a solution in the documentation available to you or in the archives, you can post a message to a particular mailing list by sending an email to that list on lists.mysql.com. For example, if you have a problem with the Perl DBI module in relation to MySQL, you would send a message to firstname.lastname@example.org. Just be sure to send the message from the email account that is registered with the list to which you’re submitting your question.