Listening As If You Mean It

In this chapter, you’ll learn, or perhaps relearn, how to listen in a way that convinces the other person you’ve heard. Through listening, you build rapport, show respect, prevent misunderstanding, and de-escalate conflict. If you’re involved in a brewing conflict, you gain crucial information you may need to resolve the conflict.

Here’s the Truth

It’s easy to give an excuse for not listening. You have other priorities and don’t have time. The speaker rambles or bores you. You already know what you’re about to hear.

It’s harder to admit you’re a poor listener—isn’t listening something you do naturally?


The opposite often proves true. You may find it hard to listen to someone who has something to say you ...

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