Your Tool Chest

Skills and Tactics for Defusing 75 Percent of Conflicts

In the next four chapters, you’ll learn:

images How to listen in way that convinces the other person you’ve heard and ensures you won’t miss crucial information.

images How to get any other person comfortable with you and how to know when you’ve succeeded.

images How to question another in a way that surfaces key issues without offending or pushing buttons.

How to bring up issues so they ...

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