CHAPTER 13
Resolving Conflict through Escalations
“You can’t please everybody if you are going tomake a difference in this world.”
—Melvin Chapman, educator
| Q13.1 | What do you mean by an escalation? |
| A13.1 | When two affected parties are unable to agree on the resolution of an issue after they have made a sincere attempt to negotiate one, an escalation is pursued to resolve the problem. Escalating is the act of calling upon higher levels of project leadership or management to resolve an issue. |
| Q13.2 | What do you mean by an issue? |
| A13.2 | An issue is a situation that arises when two parties are unable to agree on the resolution of a problem that, if left unresolved, can have a significant ... |
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