CHAPTER 33
Surveys of Client Satisfaction
“The client’s satisfaction with your product or serviceis afar better measure of your effectiveness and successthan your own biased assessment.”
| Q33.1 | As a project manager, should I survey my clients on how well my project and I are meeting their expectations? |
| A33.1 | Yes. If you do not routinely survey your clients for feedback, then you cannot really know what they think about your performance and whether or not you are meeting their expectations. My experience shows that most PMs who do not use surveys believe that their clients are 75 percent to 95 percent satisfied. But in most cases, the satisfaction rating after a first survey is conducted is almost always below ... |
Get Neal Whitten's Let's Talk! More No-Nonsense Advice for Project Success now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
