CHAPTER 11
Dealing with Difficult People
We all encounter difficult people in the workplace. We may be that way ourselves from time to time. By difficult I mean a person who routinely exhibits one or more of the following behaviors: hard to work with or manage; doesn’t want to play by conventional social or organizational rules; or is a disruptive and disturbing element to others.
By difficult, I do not necessarily mean someone who doesn’t agree with us. Disagreement is often healthy and good for business. It serves as a check-and-balance to help ensure that the best ideas and decisions are considered; it stretches the players to perform at their best. It is not always important that we agree. It is, however, important that we can work reasonably ...
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