Chapter 2. The Training Request

What’s Inside This Chapter

In this chapter, you’ll learn:

  • That training needs assessment usually begins “in the middle,” with a training request from a client

  • How to handle the initial client conversation about a training request

  • What questions to ask a client to identify initial business needs, performance needs, learning needs, and learner needs

  • Several different ways to handle the training request conversation so as to increase your credibility.

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