The Initial Client Conversation

The initial conversation you conduct with your client provides some presenting indicators regarding the client’s needs, setting you on the data collection trail (addressed in chapters 3, 4, and 5). Before starting down that trail, you must identify the business context. This conversation, therefore, has multiple goals:

  • to identify the client’s perceptions of the presenting need that has triggered the client to make the training request

  • to place the presenting need in the context of the business by identifying the client’s business needs and how the presenting need is linked to them

  • to identify the client’s perception of employee performance needs inherent in the situation

  • to identify the client’s perception of what ...

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