2
The Training Request
What’s Inside This Chapter
This chapter shows you how to begin analyzing training needs within the most common framework encountered by trainers: receiving a training request from a client or manager in your organization. You’ll learn:
• that training needs assessment usually begins “near the end,” with a training request from a client
• how to handle the initial client conversation about a training request
• what questions to ask a client to identify initial business needs, performance needs, learning needs, and learner needs
• several different ways to handle the training request conversation to increase your credibility. ...
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