November 2001
Beginner to intermediate
256 pages
5h 53m
English
The creation of partnerships and added value are not possible without basic skills in negotiation techniques.
Negotiation methods can be subdivided into two main categories: zero-sum games and co-operation. The question isn’t which of the methods is right or wrong, but what combination you should choose to get the best possible result. You use co-operation to build up relationships and trust, and to create added value. In zero-sum games you negotiate about the division of this added value.
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The creation of partnerships and added value are not possible without basic skills in negotiation techniques. |