INDEX

The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device to search for terms of interest. For your reference, the terms that appear in the print index are listed below.

add-on

advance thinking

adversarial position

agreement from negotiation

anger

Apple stores

arbitrary nature, of prices

asking for better terms

assertion of cheaper price elsewhere

assumptions

questioning

testing

attitude

authority, power of

bank loans, communication about

body language

boundary conditions

brain foods

business relationships, lifetime

buying a car

buying a house

calmness, maintaining

car sales, quotas for

cash offer

Chinese contract

Cialdini, Robert, Influence ...

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