Book description
In Netsourcing: Renting Business Applications and Services Over a Network, leading outsourcing researchers share new findings on the key success factors associated with outsourcing--offering practical advice for every aspect of the decision and every phase of the project lifecycle. Discover how to minimize technical, contractual, operational, and managerial risk; identify the right applications to outsource; manage and secure outsourced infrastructure; and realistically assess the next generation of outsourcers and outsourced services.
Table of contents
- Copyright
- Praise for NetSourcing
- FINANCIAL TIMES Prentice Hall
- Financial Times Prentice Hall Books
- Foreword
- Preface
- Acknowledgments
- 1. An Overview of Netsourcing
-
2. Principles for Effective Sourcing Decisions
- Four General Sourcing Options
- Three Paths of Outsourcing
- Using External IT Services: The Track Record
- Case Illustration: United Airlines and Time to Market
-
Managing Successful Sourcing Decisions
-
Business Imperatives
- Critical differentiators: activities that are not only critical to business operations but also help to distinguish the business from its competitors
- Critical commodities: activities that are critical to business operations but fail to distinguish the business from its competitors
- Useful commodities: the myriad activities that provide incremental benefits to the business but fail to distinguish it from its competitors
- Useful differentiators: activities that differentiate the business from its competitors but in a way that is not critical to business success
- The business considerations are extremely dynamic
- Cost Issues
- Market Capability Issues
- Technical Issues
-
Business Imperatives
- Conclusions
- Endnotes
-
3. Management Principles: Core Capabilities and Contracting
-
Core IT Capabilities
- Capability 1: IT governance
- Capability 2: business systems thinking
- Capability 3: relationship building
- Capability 4: designing technical architecture
- Capability 5: making technology work
- Capability 6: informed buying
- Capability 7: contract facilitation
- Capability 8: contract monitoring
- Capability 9: supplier development
- Comments on the Core IT Capabilities Model
- Provider Evaluation and Contracting
- Detailed Contracts
- Conclusions
- Endnotes
-
Core IT Capabilities
- 4. Netsourcing Technology Guide for Customers
- 5. U.S.-Based Netsourcing Case Studies
- 6. European-Based Netsourcing Case Studies
- 7. Mitigating and Managing Risks in Netsourcing Deals
- 8. Netsourcing Drivers: Customer Decision Checklist
- 9. Past, Present, and Future of Netsourcing
- A. International Survey of Netsourcing Customers
- B. Guide to Authors' Publications on Sourcing IT and IT-Enabled Business Systems, 1993–2001
Product information
- Title: Netsourcing: Renting Business Applications and Services Over a Network
- Author(s):
- Release date: April 2002
- Publisher(s): Pearson
- ISBN: 0130923559
You might also like
book
Microsoft® Exchange Server 2003 Unleashed
The most extensive Exchange 2003 reference found on the market today from one of the world's …
book
CMMI® for Services: Guidelines for Superior Service, Second Edition
CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve …
book
developerWorks Series WebSphere Business Integration Primer: Process Server, BPEL, SCA and SOA
Introductory Guide to WebSphere Business Integration from IBM Using WebSphere Business Integration (WBI) technology, you can …
book
System Center 2012 Service Manager Unleashed
This comprehensive resource will help you automate and optimize all facets of service management with System …