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NetSuite OneWorld Implementation 2011 R2 by Thomas Foydel

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Due diligence for SaaS

Before taking mission-critical data to a SaaS vendor such as NetSuite, senior managers ought to look for answers to commonsense questions about the vendor's operations; in other words, due diligence.

In general, due diligence focuses on the vendor's security controls and standards for maintaining data integrity and application up-time under all possible conditions, and their ability to scale the system without loss of service quality. In short, security, redundancy, and scalability are key questions for potential service users of not only NetSuite OneWorld, but any SaaS offering.

Let's get the basic stuff out of the way first. NetSuite has a publicly accessible web page that reports system availability, or the lack thereof, ...

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