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NetSuite OneWorld Implementation 2011 R2 by Thomas Foydel

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Customer service

Marketing brought us the lead, and together with sales or the e-commerce site, they have worked to make the lead a customer. Now that we have a customer, it's time to service their problems, issues, concerns, and questions. The first few months are always the most important for the new customer, and having a strong customer service response to any of their needs is a must.

The customer service setup in OneWorld starts as all module setups start: We first set up preferences and lists of values, and then we can move on to the service process and forms. Again, this is an iterative process, so don't try to get it all right on the first pass. Take a shot at the base setups, which should give you enough data to start some testing, perform ...

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