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NetSuite OneWorld Implementation 2011 R2 by Thomas Foydel

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Selling and managing services

Organizations that offer service contracts to their customers have several options for billing. Some of the most common setups that we have seen are as follows:

  • Contract services, where you sell a one-or two-year contract to service your products. This is often tied to the Customer Service module.
  • Per use services, where you sell services by the hour per customer's request. It is often tied to the Customer Service module.
  • Fixed price, where you sell a professional service project at a fixed price and bill it at regular intervals, often using Advanced Billing.
  • Milestone project, where you sell a project and bill, based on completed project milestones, again using Advanced Billing.
  • Time and Materials (T&M) billing, where ...

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