October 2009
Intermediate to advanced
576 pages
21h 42m
English
book
Network Maintenance and Troubleshooting Guide: Field-Tested Solutions for Everyday Problems, Second Editon
by Neal Allen
Content preview from Network Maintenance and Troubleshooting Guide: Field-Tested Solutions for Everyday Problems, Second Editon
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Chapter 9. Troubleshooting
Learning the art of troubleshooting is often a slow and tedious process of learning from mistakes and hours of study. The process may be accelerated by trying to follow a formula, by recording the results of prior troubleshooting episodes, and by gathering troubleshooting information from all available resources.
Best Method
As yet, there is no “best” method for troubleshooting, just as there is no single tool that solves all your networking problems. This chapter describes several different approaches to troubleshooting. Humor illustrates the problem that troubleshooting presents.
The first example is the saying, “When the only tool you have is a hammer, everything begins to look like a nail.” This can be interpreted ...