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Network Sales and Services Handbook by Matthew J. Castelli

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Acknowledgments

Thanks goes to the tech editors for keeping me honest; Deborah, Lindsay, and Amir.

Thanks to John Kane and Amy Moss, again for their motivation and encouragement.

Ginny Bess, for her extraordinary efforts and for making sure I always spelled things out.

“Knowledge is the food of the soul.”

—Plato

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