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CHAPTER 2

assess yourself

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We do not see the world as it is. We see the world as we are.

—Anaïs Nin

Reverse It Quiz

1. Why do extroverts have voicemail?

2. Why do introverts have voicemail?

Answers:

1. To never miss a call.

2. To never answer the phone.

Identical actions can spring from divergent motivations. This point reminds us there is more to behavior than meets the eye. Some claim that observing an action is proof of another’s motivation. This is never true. Inferences reveal only the observer’s bias. The reasons behind behaviors reveal intentions. ...

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